IT support technicians offer support to users who are experiencing problems with their computers or software. Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers. IT support technicians can work for computer software or hardware companies, assisting customers with products. More generally, IT support technicians can work in a company’s IT department, providing computer support internally to company employees. These technicians are responsible for maintaining the company’s computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

This course is part of multiple programs.

This course can be applied to multiple Specializations or Professional Certificates programs. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology like-

1. Introduction to IT

2. Hardware

3. Software

4. Operating System

5. Networking  &

6. Troubleshooting

This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. Completing this course will count towards your learning in any of the programs.

Course Title: IT Support Technician

Course Duration: 3 Months

Number of Classes: 30

Class Time: Sunday, Tuesday, Thursday – 3.00 PM to 5.00 PM

Last date of registration: 2^nd January 2020

Opening Class: 4^th January 2020

Course Fee: BDT 5000/-

Venue:

RISDA Institute of Technology (RIT),

26/2, Block-C, Kaliakoir, Birulia, Savar, Dhaka.
Phone: +01777765404, 01777765407

Email address: [email protected]
Web: https://www.rit.ac.bd

Syllabus – What you will learn from this course:

• Introduction to IT
• Computer Languages & Organization
• Applications of MS-Windows
• Short brief of Operating System
• Computer Communication Network
• Principles of Management Information System
• Introducing to Microprocessor
• Network Security & Cryptography
• Understand how the binary system works
• Assemble a computer from scratch
• Choose and install an operating system on a computer
• Understand what the Internet is, how it works, and the impact it has in the modern world
• Learn how applications are created and how they work under the hood of a computer
• Utilize common problem-solving methodologies and soft skills in an Information Technology setting
• Assemble hardware components of a PC
• Install and configure components to a personal computer
• Install, configure, maintain and troubleshoot workstations, printers, scanners, software and e-mail, as well as networking hardware and peripheral equipment.
• Apply the awareness of career opportunities in computer hardware & networking field
• Use electronic parts and components for making circuits in PCB
• Use testing and measuring instruments for electronics serving
• Install and use open source operating system and optimize utilities
• Maintain standalone security
• Install and Configure Work group LAN
• Connect a PC to an existing network
• Apply the concept of digital electronics to computer and network system
• Maintain equipment and software in working order
• Evaluate system and run standard diagnostic tools for network security
• Use business & communicative English essential to IT support
• Use Product Documentation for IT support
• Install and configure client-server network
• Troubleshoot Computers& Network
• Provide basic system administration
• Provide defense systems for Network threats
• Install software to networked computer
• Manage Cyber Center Services
• Set-up and Expand network
• Manage IP Addresses, Routing and Switching
• Apply basic data storage concept
• Develop a Local Area Network (LAN)

Requirements:

• IT support technicians usually hold an associate’s degree in computer science or a related field. However, on-the-job training might be provided to a candidate, with only H.S.C/ Diploma or equivalent certification  .
• An IT support technician who holds a bachelor’s degree in computer sciences, information systems or a similar field is the most likely to find advancement opportunities.